Customer Reviews

We hoped to meet our goal of reducing recidivism through (Syntrak’s) program. Traditionally, turnover in police, fire, and medical dispatching nationwide is 30 percent or more. Ours was no different.

We moved forward… to develop a dispatcher profile and job advertisement, both of which have proven to be successful. Our current turnover rate is 2.8 percent. Our personnel regularly display enthusiasm and a strong commitment to work ethic and professionalism. I would highly recommend Syntrak International to any organization that is seeking improvement within their workforce.

The Colorado Springs Police Department Public Safety Communications Center has had great experience implementing the PDP process. With (Syntrak’s) expertise, we developed a job model for our two position classifications. I am confident that using this model to select future employees will reduce the turnover we have experienced in the past.

The coaching and team sessions are also extremely valuable… This will ultimately reduce turnover, which result in a significant savings to our budget, as we will be replacing fewer people. The training process is lengthy in our center, and as those in this industry know, the replacement process for new employees can take months. Overall, the PDP training… was some of the best management training I have ever received.

The accuracy of the PDP comprehensive reports was definitely the topic of conversation throughout the day after our team-building session. We are now more acutely aware of each other’s styles.

Tim Betsch’s knowledge and professionalism have been invaluable. He partnered closely with us to understand our specific needs and develop customized solutions that delivered real results.

Syntrak’s support to drive strategic business decisions resulted in very significant growth to our business. Tim and his team helped multiple leaders find direction and clarity in their roles.

Thanks to the PDP JobScan, we were able to hire a candidate who not only fit our role perfectly but also consistently delivers exceptional performance.

After becoming a certified PDP Professional, I used the ProScan Survey to mentor every employee and conducted sessions for promoting honesty, openness to suggestions and resolution of personality conflicts. The employees learned where they could improve so that when the time came to complete performance appraisals, there were no surprises. The whole process was a win-win for everyone!

I really appreciate what you’ve done for our team and company. Your time with us will pay dividends as we pursue our vision in creating inspiring leadership, quality associates and innovation.

I find PDP’s ProScan Survey to be the most outstanding tool for individual and group mentoring that I know. The accuracy of this statistical behavioral instrument is beyond any of my expectations. I have worked with MBTI and DISC for more than 2 decades. The ProScan Survey far surpasses their insights and even makes the survey results more effective for ongoing individual and group mentoring.

PDP helped me understand my soldiers’ pressures so I can understand their performance.

The PDP Mentoring process greatly helped me engage and understand my soldiers.