The Colorado Springs Police Department Public Safety Communications Center has had great experience implementing the PDP process. With (Syntrak’s) expertise, we developed a job model for our two position classifications. I am confident that using this model to select future employees will reduce the turnover we have experienced in the past.
The coaching and team sessions are also extremely valuable… This will ultimately reduce turnover, which result in a significant savings to our budget, as we will be replacing fewer people. The training process is lengthy in our center, and as those in this industry know, the replacement process for new employees can take months. Overall, the PDP training… was some of the best management training I have ever received.